Analysis of patient safety risk management call data during the COVID‐19 pandemic

On March 11, 2020, the novel coronavirus disease, COVID-19, was declared a pandemic by World Health Organization (WHO).1 The evolved rapidly, forcing providers to face previously unconsidered health care delivery scenarios. Medical and dental professionals sought guidance. This article presents an overview of questions, concerns, requests physicians dentists shared with patient safety risk management consultants (PSRMs) at large medical professional liability company. During first 5 months pandemic, PSRMs handled more than 1200 calls related COVID-19. Analysis call data provides insight into front line provider concerns as evolved.